Serviced Apartments Rotterdam

Frequently Asked Questions

When can I check-in? What time is check out?

Your apartment is available for check-in from 3pm, check-out time is before 11am. If you are arriving early or would like a later checkout time please contact us in advance (additional charges may apply).

What are at the reception opening hours?

Our reception is open 24 hours.

Are there car-parking facilities available?

There are 2 public parking garages within walking distance from our hotel: Schouwburgplein 2 (€20 for 24 hours) and Interparking (€30 for 24 hours) . You can also easily come by train since we are located opposite Rotterdam Central Station.

Apartment Facilities

We are often asked about the following items and are pleased to confirm they are all included as standard in every suite:

Bed linen, towels, salon quality hair dryer (one per apartment), iron, ironing board, corkscrew.

Do you accept group bookings?

If you are reserving 5 or more apartments for your party please contact us.

How many people can the apartments accommodate?

Our One Bedroom Apartments have a double bedroom and sleep a maximum of 2 people

Our Superior One Bedroom  Apartments have one double bedroom and a sofa bed and sleep a maximum of 3 adults or or 2 adults and 2 children.

Note visitors to the apartments are by prior arrangement only and we do not permit parties onsite under any circumstances.

Do the apartments accept pets?

Pets are welcome in our suites for all extended stay guests (excess of 28 consecutive nights) with a cleaning fee of €250 per stay per pet to a maximum of two pets. Pets must be supervised at all times and must be on a leash in public places. Guide dogs are permitted in the apartments. Find out more about our Pet Policy.

What is the cancellation policy?

General cancellation policy is 4pm prior to the day of arrival however, this may vary depending on the rate plan you have booked. For further details on your cancellation policy please visit the website or refer to your booking confirmation. Please note all Advance Purchase rates are non -refundable.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please view our privacy policy.

Does the serviced apartments have internet access?

All apartments are equipped with complimentary wired and Wi-Fi internet.

Do your bathrooms have bath or shower?

All bathrooms have a shower.

When is the apartment ‘serviced’?

We include a weekly clean after a 7 night consecutive stay and then on a subsequent weekly basis. Extra service cleans can be booked and are chargeable.

How can we pay?

We accept all major credit/debit cards for payments. Cash is accepted in euro only and we require a security deposit and a copy of photographic ID to support all cash payments.

What is the security deposit?

A security deposit may be required on check in. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: Preferred method is to pre-authorise a credit card, which does not debit the account, simply holds the funds which are released back into the account. Debit cards are not accepted for pre-authorisation. We can accept a cash payment and will return this on departure following a room inspection. The required cash deposit may be up to €200.